FAQs

Shipping & Orders

Where does Vekap currently ship?

We currently ship within the United States only.

How long does it take to process my order?

Orders are typically processed within 48 hours, Monday through Friday, excluding holidays.

Once your order ships, you will receive a shipping confirmation email with tracking information.

How long does shipping take?

After your order has been processed and shipped, estimated transit time is 7–14 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, and other circumstances outside our control.

How much does shipping cost?

Orders of $40 or more qualify for free shipping.

Orders under $40 have a $10 flat-rate shipping charge.

The applicable shipping charge will be shown at checkout before you complete your purchase.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking link.

Please allow some time for tracking information to update after your package has been handed to the carrier.

Will I have to pay customs duties or import charges?

Orders shipped from China to the United States typically do not incur additional customs charges. If any customs duties or import taxes are assessed by U.S. authorities, they are the responsibility of the customer.

Returns & Refunds

What if my order arrives damaged, defective, or incorrect?

Contact us at support@vekap.com within 7 days of delivery with your order number, a description of the issue, and clear photos showing the item and the problem.

Once we review the request, we may offer a replacement or refund at no additional cost to you.

In many cases, returning a damaged, defective, or incorrect item will not be necessary.

What if the item I ordered does not fit?

Depending on the circumstances, we may be able to send a replacement size for the cost of reshipping. In such cases, you may not be required to return the original item.

We recommend checking the size information on the product page carefully before ordering.

How do I request a return or refund?

Please contact us before sending anything back. Our support team will review your request and explain the available options.

Do I need to return the product?

Not always.

Because international return shipping can be costly, we review return requests individually and may offer an alternative resolution where appropriate.

We will let you know whether a return is necessary after reviewing your request.

Can I return worn socks?

For hygiene reasons, worn socks are generally not eligible for return due to preference, fit, or change of mind.

This does not affect requests involving an item that arrived damaged, defective, or incorrect.

How long do refunds take?

Approved refunds are issued to the original payment method.

After a refund has been processed, it may take approximately 5–10 business days to appear on your account, depending on your bank or payment provider.

Products

Are all Vekap gloves waterproof?

Water protection varies by product.

Please check the individual product page for the materials and water-protection features of the specific glove you are considering.

Different models are designed for different conditions and uses, so we do not apply the same water-protection claim to every glove.

Do Vekap gloves work with touchscreens?

Selected Vekap gloves and mittens include touchscreen-compatible fingertips.

Check the individual product page for the features of the specific model you are considering.

What types of winter socks does Vekap offer?

Our winter sock range includes products designed for cold-weather and winter use, with different materials, cushioning, construction, and intended uses.

Check the individual product page for the specifications of the specific sock you are considering.

Are Vekap thermal socks suitable for winter?

Our thermal socks are designed for cold-weather use, but warmth depends on factors such as footwear, activity level, weather conditions, and personal comfort.

Check the individual product page to choose the material and construction that best matches your intended use.