Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, contact us within 30 days of delivery.

Eligibility for Returns:

- Items must be in the same condition that you received them.
- Items must be in the original packaging.
- For hygiene reasons, socks must be unworn and in original packaging.

How to Start a Return:

Contact us at support@vekap.com with your order number and reason for return. We'll respond within 24 hours and guide you through the next steps.

Refunds:

Once we confirm your request, we'll process a full refund to your original payment method within 5-10 business days. You'll receive a confirmation email once it's done.

Return Shipping:

Customers are responsible for return shipping costs. Shipping costs are non-refundable. If the item arrived damaged or defective, contact us with photos and we'll arrange a refund or replacement at no cost to you.